John Not sure of your circumstances, but.....
Assemble all the facts: what they asked for, what you quoted/estimated to do the job, who OK'ed it and when, what you did (with reference to what you were asked to do) and when, did anyone express satistaction with what you did? When you first invoiced them and what follow ups you have done and with what responses. Then right a factual calm letter setting it all out in a reasonable way. Ask them if they feel you have not fulfilled your end of the deal and if so get them to document the reasons. Get it down to what exactly the problem is. I have found there are VERY few people who accept that you've done the job but just refuse to pay (thankfully). Find out why. Then you are dealing with specifics so you can either fix something that is wrong or demonstrate to them that you did what was asked. But at all times be courteous. You have a big advantage (I think) if it is the OTHER party that starts to lose it, rather than you. Not sure if you've already done all that - and wanted the address of your local Mongrel mob - but I can't help there. Best of luck. Mark On Tue, 06 Dec 2005 16:23:19 +1300, John <[EMAIL PROTECTED]> wrote:
Hi all Has anybody been in the same situation as me, dealing with a client that doesn't want to pay? Can anybody give me any pointers what to do in a situation like this and what not to do? John _______________________________________________ Offtopic mailing list [email protected] http://ns3.123.co.nz/mailman/listinfo/offtopic
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