In our old ILS you could set an expiration period for holds on the Holds Shelf, but it was just a flag on which to hang a report. The holds themselves remained intact. In Evergreen holds still on the Holds Shelf at the time of expiration are obliterated. This would not be bad except, if a staff member fails to take action, the item automatically reverts to a status of Available and begin appearing on the Pull List of the Owning Library even though it may be still sitting on the Holds Shelf of the expired Pickup Library. We were told that this behavior cannot be changed and that the only work around is to change the behavior of the staff and / or to set "Default holds shelf expire interval" to something higher. Is all of this accurate?
Thank you, Scott Scott Thomas, MLS Head of Information Technologies and Technical Services Scranton Public Library Lackawanna County Library System 2006 N. Main Ave. Scranton, PA 18508 Ph: 570-207-2379 Fx: 570-348-3020 Email: [email protected]<mailto:[email protected]>
