I am under the impression that staff have to "Clear" the hold shelf to
get the items to switch status, it does not happen automatically as
you describe.
Quoting Scott Thomas <[email protected]>:
In our old ILS you could set an expiration period for holds on the
Holds Shelf, but it was just a flag on which to hang a report. The
holds themselves remained intact. In Evergreen holds still on the
Holds Shelf at the time of expiration are obliterated. This would
not be bad except, if a staff member fails to take action, the item
automatically reverts to a status of Available and begin appearing
on the Pull List of the Owning Library even though it may be still
sitting on the Holds Shelf of the expired Pickup Library. We were
told that this behavior cannot be changed and that the only work
around is to change the behavior of the staff and / or to set
"Default holds shelf expire interval" to something higher. Is all of
this accurate?
Thank you,
Scott
Scott Thomas, MLS
Head of Information Technologies and Technical Services
Scranton Public Library
Lackawanna County Library System
2006 N. Main Ave.
Scranton, PA 18508
Ph: 570-207-2379
Fx: 570-348-3020
Email: [email protected]<mailto:[email protected]>
--
Thomas Berezansky
Assistant Network Administrator
Merrimack Valley Library Consortium
4 High ST, Suite 175
North Andover, MA 01845
Phone: 978-557-8161
