Good morning –
There are several work-arounds to get items in transit to Missing Pieces. But most of our staff is part time and all of the intricacies are difficult for people working 16-24 hours a week to keep on top of. It will be easier if everyone knows to find the last patron and check the item back out to her. If the issue is resolved, we will go back to using the time-saving Action option. Thank you for your help! Diane Disbro Circulation Coordinator/Branch Manager Union Branch Scenic Regional Library 308 Hawthorne Drive Union, MO 63084 636-583-3224 <mailto:[email protected]> [email protected] www.scenicregional.org From: Open-ils-general [mailto:[email protected]] On Behalf Of Morgan, Michele Sent: Wednesday, July 26, 2017 9:22 AM To: Evergreen Discussion Group Subject: Re: [OPEN-ILS-GENERAL] transit Just a note about the Missing Pieces functionality. I could not find documentation on it when I looked awhile back, so I just opened a Launchpad bug with a brief summary: https://bugs.launchpad.net/evergreen/+bug/1706664 -- Michele M. Morgan, Technical Support Analyst North of Boston Library Exchange, Danvers Massachusetts [email protected] On Wed, Jul 26, 2017 at 8:12 AM, Boyer, Jason A <[email protected]> wrote: It may be that a bug needs to be entered to let the Missing Pieces feature "override" a canceled transit but in the meantime you don't have to necessarily look up the last patron and go through all of that. If you use the "Suppress Holds and Transits" option in the Checkin Modifiers menu on the Checkin screen you can check the item in to remove the Canceled Transit status without triggering any new holds or transits; then you should be able to mark the item missing pieces normally. Jason -- Jason Boyer MIS Supervisor Indiana State Library http://library.in.gov/ From: Open-ils-general [mailto:[email protected]] On Behalf Of Diane Disbro Sent: Wednesday, July 26, 2017 7:57 AM To: Evergreen Discussion Group <[email protected]> Subject: Re: [OPEN-ILS-GENERAL] transit **** This is an EXTERNAL email. Exercise caution. DO NOT open attachments or click links from unknown senders or unexpected email. **** _____ The Set Item as Missing Pieces is such a cool feature - when there isn't a transit. We can go back to handling missing pieces the way we did with our previous ILS. Find the last patron to circ the item and check it out to him. Then we won't have to worry about transits. Thank you for letting me think out loud. Diane Disbro Circulation Coordinator/Branch Manager Union Branch Scenic Regional Library 308 Hawthorne Drive Union, MO 63084 (636) 583-3224 <tel:(636)%20583-3224> On Tue, Jul 25, 2017 at 6:03 PM, Kathy Lussier <[email protected]> wrote: Hi Diane, Thanks for the explanation! I see there is a Launchpad ticket on this - https://bugs.launchpad.net/evergreen/+bug/1257910 - and I don't see any sign that anyone is working on it. I would say that a number of backend changes will be required to fix this issue, and the web client isn't something that will be making backend changes. It would be good to hear how others handle this workflow in libraries that are using the Mark Missing Pieces action. I'm not one of them, but I see that there is a distinct 'Scan Item as Missing Pieces' action in the circulation menu. If the staff person notices the missing pieces before the checkin scan (I know this isn't always the case), it looks like it could be scanned there without a risk of sending the item into transit. Kathy On 07/25/2017 06:21 PM, Diane Disbro wrote: You and Terran are both correct about the Damaged Item issue! We can’t, however, Edit Item Attributes in the Copy Editor while an item has a status of In Transit or Canceled Transit, right? We can only mark something as Missing Pieces from the Check In screen. If you try to choose Missing Pieces from Actions after the transit is triggered, the skull and cross bones pop up. Thank you for a forum to discuss this! Diane Disbro Circulation Coordinator/Branch Manager Union Branch Scenic Regional Library 308 Hawthorne Drive Union, MO 63084 636-583-3224 <tel:(636)%20583-3224> [email protected] www.scenicregional.org From: Open-ils-general [mailto:[email protected]] On Behalf Of Kathy Lussier Sent: Tuesday, July 25, 2017 5:01 PM To: [email protected] Subject: Re: [OPEN-ILS-GENERAL] transit Hi Diane, Thank you! I guess we can check it out to the last patron and make it Damaged from his items out screen -> show item details. We did create a Mending account to get around the transit issue for items needing mending. We just check them out to the Mending account. The series of steps I just tried may not be the same steps that led to your canceled transit, but, in my testing, I found that I could check in the item with the canceled transit and then immediately mark it as damaged from the checkin screen. The system remembered the last patron and billed them (I have the library setting enabled that automatically bills a patron for a damaged item. Are you not seeing the same thing? If an item is missing pieces, we have to go through several steps to set it as Missing Pieces. Cancel the transit, change the circulating library, sometimes make the item not holdable, then check it in. I'm not very familiar with the process to set an item to missing pieces, but, if you have to change the circulating library, it sounds as if it's related to the way your permissions are configured. If you have this permission is set at the consortium level, you should be able to perform the mark missing pieces action on items from any library without changing the circulation library. However, the permission may be set that way due to a policy in your consortium that only allows you to perform that action on your own items. I hope this helps! Kathy On 07/25/2017 05:42 PM, Diane Disbro wrote: Thank you! I guess we can check it out to the last patron and make it Damaged from his items out screen -> show item details. We did create a Mending account to get around the transit issue for items needing mending. We just check them out to the Mending account. If an item is missing pieces, we have to go through several steps to set it as Missing Pieces. Cancel the transit, change the circulating library, sometimes make the item not holdable, then check it in. Will Webby make these extra steps unnecessary? Diane Disbro Circulation Coordinator/Branch Manager Union Branch Scenic Regional Library 308 Hawthorne Drive Union, MO 63084 636-583-3224 <tel:(636)%20583-3224> [email protected] www.scenicregional.org From: Terran McCanna [mailto:[email protected]] Sent: Tuesday, July 25, 2017 4:25 PM To: [email protected]; Evergreen Discussion Group Subject: Re: [OPEN-ILS-GENERAL] transit Hi Diane, I believe in the current staff client you can scan the item into the checkout screen to update the item status (and to let the server know what physical location the item is currently at), and then you should be able to mark it damaged after that. Terran McCanna PINES Program Manager Georgia Public Library Service 1800 Century Place, Suite 150 Atlanta, GA 30345 404-235-7138 <tel:(404)%20235-7138> [email protected] On Tue, Jul 25, 2017 at 5:19 PM, Diane Disbro <[email protected]> wrote: Good afternoon – If the status of an item is Canceled Transits, the status can’t be changed if you discover damage, etc. Will this issue be remedied with Webby? Thank you. Diane Disbro Circulation Coordinator/Branch Manager Union Branch Scenic Regional Library 308 Hawthorne Drive Union, MO 63084 636-583-3224 <tel:%28636%29%20583-3224> [email protected] www.scenicregional.org -- Kathy Lussier Project Coordinator Massachusetts Library Network Cooperative (508) 343-0128 <tel:(508)%20343-0128> [email protected] Twitter: http://www.twitter.com/kmlussier -- Kathy Lussier Project Coordinator Massachusetts Library Network Cooperative (508) 343-0128 <tel:(508)%20343-0128> [email protected] Twitter: http://www.twitter.com/kmlussier
