> > You sound like you're looking for something > resembling support for > > a commercial product, without having to pay for a > support contract. > > That's not likely to be sustainable ... > The "How to report a bug?" thread I referred to has a > link to http://bugreport.sun.com/bugreport/index.jsp > where one can report bugs, "for free" (without > subscription or maintenance contract), on Java, > Studio, etc., but not Solaris. Now, does that > resemble support for a commercial product? And how > is it substainable? I think if Sun is willing to > make it substainable, it is substainable.
If absolutely all you want for free is to be able to _report_ bugs, but not receive acknowledgement or fixes, as you might gather from my previous suggestions as to how that could perhaps be set up effectively, I sort of agree with you. If you want anything more than that for free, I don't agree. Even accepting bug reports costs money; sooner or later, someone has to expend paid man-hours to look at them. However, with sufficient (and smart) investments in the process, it's _possible_ that the junk and duplicates could be filtered down enough that the remainder would be more valuable information to have than it cost to accept it. Then again, if there are "thousands" of open bug reports (as someone else said), it's possible that there's limited benefit inviting all and sundry (i.e. the unwashed/unpaying masses) to submit more. In principle at least, I agree with you insofar as I don't think there's ever too much information, there's just a problem managing or filtering it effectively. In practice, if I'm not paying for something, I don't see that I have anything to complain about, and while you may not fall into this category, I've seen too many people that expect to have everything just given to them that my reaction to anything that looks that way to me is...rather blunt. Self-help, private charity, or starve, that's' how I see it. Have you by chance looked at the OpenSolaris code to see if your bug is probably still there? Some of it is pretty tough going to follow, but a lot isn't. This message posted from opensolaris.org _______________________________________________ opensolaris-discuss mailing list [email protected]
