Sorry - I haven't worked in support since 1995, and don't know what's
involved in contracts or service any more. When I was there, anyone
answering the phones could create a bug report for any customer who
found a legitamate problem - I don't know if/when/why/how that's changed
since. Sounds like something you need to escalate to the service manager
or whoever sold you the service contract.
-Alan Coopersmith- [EMAIL PROTECTED]
Sun Microsystems, Inc. - X Window System Engineering
Glen Gunselman wrote:
> Alan,
>
> You must be thinking about times past. In the past year to 18 months, using
> GOLD support contract, after support could not help me with a problem (this
> has happened more the once - I don't remember which time I pushed) I
> suggested filing a bug report. I was told that neither they nor I could
> create bug reports. Creating bug reports required some one farther up the
> chain.
>
> If there is a support contract level that includes the right to create a
> Solaris bug report, please tell us.
>
> have a good day,
> Glen
>
>> The way to report bugs in Solaris 10 has been the
>> same since the
>> day it was released, and the same as the way it has
>> been for all
>> prior releases of Solaris as long as I can remember -
>> via your
>> support contract by opening a service call either
>> directly or via
>> sunsolve.sun.com. (If you were to, by mistake,
>> file it on
>> http://bugs.opensolaris.org/ it would go to the right
>> place in the
>> end, but without a support contract customer
>> reporting & escalating
>> it, it's unlikely to be fixed in a patch for an
>> existing release.)
>>
>> As for the forums, like most Sun engineers I suspect,
>> I don't have
>> time to monitor many different forum sites, and never
>> really got
>> involved in those forums - and while you may be
>> viewing these as
>> web forums, they're gatewayed to mailing lists, so
>> show up in my
>> inbox and are thus much easier to participate in.
>>
>> --
>> -Alan Coopersmith-
>> - [EMAIL PROTECTED]
>> Sun Microsystems, Inc. - X Window System
>> em Engineering
>>
>> _______________________________________________
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>> [email protected]
>
>
> This message posted from opensolaris.org
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