Richard L. Hamilton writes: > You sound like you're looking for something resembling support for > a commercial product, without having to pay for a support contract.
Indeed. > Having said that, perhaps it would be good to have a way for anyone to > _report_ bugs, but with no assurance of any acknowledgement. A very You can in fact already do that. Just file those bugs through bugs.opensolaris.org. Yes, that's supposed to be for OpenSolaris, and I think the community in general really doesn't want opensolaris.org turned into a dumping ground for Sun's customer support, but the truth is that the submissions through that site go through a triage process where internal developers volunteer to recategorize as appropriate. We're not evil, so when S10 bug reports come in that way (and it does happen with some frequency today), we recategorize them as appropriate. However, that said, it's a scattershot approach to "support." The main problem I see is that unless you're in touch with support, it's unlikely that there are many developers who will donate time to the rather expensive and difficult process of finding the problem, devising a solution, performing required testing, and then creating an S10 patch. It's easily ten times harder than fixing something in OpenSolaris. So, if you were reporting the bug with the hope of getting a cheap fix, I doubt it'll work often. (Though it may well work "sometimes.") A secondary (and almost equally important) problem is that a substantial fraction of the bugs that go through that site are technically weak -- they either lack a complete problem description, or describe something that isn't a problem, or are just so vague that little can be done about them. Getting down to a valid and usable problem report is something that Sun's technical support is supposed to deal with, and without that filter in place, quite a few of the reports just go nowhere at all. But if none of that sways you towards using Sun's technical support services with Sun's commercial Solaris 10 product, then I suppose it's fair to ask for problem reports submitted however you're willing to give them. -- James Carlson, Solaris Networking <[EMAIL PROTECTED]> Sun Microsystems / 35 Network Drive 71.232W Vox +1 781 442 2084 MS UBUR02-212 / Burlington MA 01803-2757 42.496N Fax +1 781 442 1677 _______________________________________________ opensolaris-discuss mailing list [email protected]
