http://www.oracle.com/us/support/systems/operating-systems/index.html
And that page even offers a button to purchase support online... (although I
don't know, how that works...)
Matthias
You (ken mays) wrote:
> Blanket statement: See Oracle Sun Service Sales Representative.
>
> The writing is the same across the walls. Oracle provides 'blanket support'
> for any Solaris OS installations across the board. The hardware vendors
> maintain support MAINLY for their hardware and possibly for the OS
> preinstallation (if they do it) on their CERTIFIED configurations.
>
> Third-party hardware vendor(s) may or may not continuing certifying their new
> hardware (or current hardware inventory) with Oracle Solaris 10 or higher.
>
> The inconsistency would mainly deal with the provided 'value-add' coming from
> the hardware vendors from this point of support for BOTH hardware and Solaris
> OS install. That Solaris OS support may either be contracted through the
> hardware vendor channel's help desk or pointed directly to Oracle help desk
> but contained in a blanket coverage contract from that hardware vendor.
>
> So the 'blanket coverage' provided by Oracle was to protect your Solaris OS
> installation investment and is spelled out on the OS primary support website.
> They wanted to save and help customers wanting to stay with their
> invested Solaris OS installs.
>
> My point is that it doesn't matter what hardware vendor you have or chose in
> this particular subject. The goal is that the Solaris OS has some level of
> professional maintenance and support warranty for consumers - **mainly**
> provided by Oracle (i.e. if all else fails).
>
> ~ Ken Mays
>
>
>
>
>
> --- On Tue, 4/27/10, Giovanni Tirloni <[email protected]> wrote:
>
>
> From: Giovanni Tirloni <[email protected]>
> Subject: Re: [osol-discuss] Solaris on HP x86 servers
> To: [email protected]
> Cc: [email protected], "Charles Hedrick"
> <[email protected]>
> Date: Tuesday, April 27, 2010, 7:23 AM
>
>
> People have been reporting their experiences both talking to Oracle, HP,
> Dell, etc regarding Solaris support and how there are conflicting views out
> there. You seem to be shooting the messengers.
>
> I'll report my experience here (please don't shoot me): our Dell sales rep
> has stated that they will offer support for Solaris on Dell servers. When
> asked who'd be providing that support (Oracle or Dell), they said their own
> engineers would for as long as the warranty period lasted.
>
> I've placed the same question to our HP sales rep and I'm waiting for their
> answer just to see if it matches other peoples' experience.
>
> Personally, I find the conflicting views just a result of slow channel
> negotiations and slow moving corporations. Those of us requiring consistent
> facts should probably wait a few months until agreements get reviewed and
> word goes all the way down to the sales rep in each organization. If they are
> selling support right now when they shouldn't, it's not our problem: they
> will have to honour their contracts.
>
> I wonder if you're regarded as a hero against the masses of ignorant zombies
> outside your walled garden.
>
>
> 2010/4/27 Matthias Pfützner <[email protected]>
>
> Again, as stated,
>
> can you please provide a PUBLIC REFERENCABLE site, that explicitly states
> that? Preferable (no: Exclusively!) with an URL, that starts wirh hp.com?
>
> Thanks!
>
> Sadly, as I'm a Sun/Oracle Employee, I have NO INSIGHT into HP's actions, NOR
> into Oracle Management decisions. Those, that need to know inside Sun/Oracle
> have NOT updated or changed the Solaris FAQ, it still states, that HP OEM
> deals are available. And it's last been updated on April 23rd!
>
> And it still refers to the following HP web-site:
>
> http://h20219.www2.hp.com/services/us/en/consolidated/os-sun-solaris.html?jumpid=reg_R1002_USEN
>
> That website STILL exists!
>
> Matthias
>
> You (Charles Hedrick) wrote:
> > This is getting absurd. Our local HP people checked back and still agree
> > with the statement that
> > wrigtim got about Oracle cancelling the HP contract. It's pretty clear that
> > there are two different stories out there, both among people who should
> > know. Any of you who are Oracle employees: your employer needs to get their
> > communications strategy together.
> --
> Matthias Pfützner | Tel.: +49 700 PFUETZNER | Wenn wirklich mal ein
> Lichtenbergstr.73 | mailto:[email protected] | Gefühl aufkommen sollte,
> D-64289 Darmstadt | AIM: pfuetz, ICQ: 300967487 | dann weinen die Eiswürfel.
> Germany | http://www.pfuetzner.de/matthias/ | Dieter Hildebrandt
>
>
>
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> [email protected]
>
>
>
> --
> Giovanni
>
> -----Inline Attachment Follows-----
>
>
> _______________________________________________
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>
>
>
--
Matthias Pfützner | Tel.: +49 700 PFUETZNER | Wenn wirklich mal ein
Lichtenbergstr.73 | mailto:[email protected] | Gefühl aufkommen sollte,
D-64289 Darmstadt | AIM: pfuetz, ICQ: 300967487 | dann weinen die Eiswürfel.
Germany | http://www.pfuetzner.de/matthias/ | Dieter Hildebrandt
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