Yes, that's what I meant. No button, but the email address and the link to the email address, so, that when you click on it, your mail-client gets started automatically...
You (Charles Hedrick) wrote: > I'm not seeing the button. Under "how to purchase" I see > > Please contact your Oracle Sun Service Sales Representative. If you do not > have a Service Sales Representative, please submit the following information > to > [email protected]: > > Another relevant URL is http://www.sun.com/bigadmin/hcl/hcl_faq.jsp. > > At this point, assuming that the online information is still accurate, the > main issues remaining are > > * HP sales tells us they aren't certifying future servers. This could be > either a misunderstanding or a decision by HP. This may not be such a big > deal for me as long as everything else checks out. HP simply might be cannibalizing their own hardware sales here. No more Itanium (theerfore, possibly no more HP-UX), no more Solaris... Do they really want to put all CUs onto Linux? Something, they do not and can not control? OK, I do not want to start a different discussion here... > * We still have the problem of getting security updates for older systems. As stated many times: All older systems are eligible to get a support contract, as long as they have an entitlement. Support comes directly from Oracle. But, yes, no security updates without a contract. Still, I have NO insight, into how Oracle handled or handles Universities, so, yes, I assume, you need to talk to an Oracle/Sun Service Sales Rep. The 8% are NOT on the list price... So, if we calculate 100 / 8, this means, that after 12.5 years you've paid twice the price of the initial HW price. So, how many of your systems do get that old? (OK, I know, some do get old, and they might get older now, as the need for CPU power declines, as Software no longer gets hungrier and hungrier year by year...). So, yes, I see, it's a topic... But, who am I to change that? > Universities may be different from some commercial groups. We have lots of > older hardware running without support. One common cause is researchers, > whose grants cover a 3-year warranty, but not 8% of purchase price after 3 > years. Another cause is administrative units whose budgets have been cut so > much that they depend upon time and materials or (more likely) cannibalizing > other hardware for spares. They're not going to buy full software support, > but they don't feel safe in running Solaris if they can't get at least > security updates. If they're going to have to switch to Linux at 3 years, > they'll probably start with it. So, yes, you need to see your Oracle/Sun Service Sales rep in order to discuss all that. And it seems, you're doing so already. > Our Oracle sales people understand this problem and I hope they're going to > come up with something. I'll keep my fingers crossed! > And yes, this is relevant to OpenSolaris. I think OpenSolaris is really nice. > I use it myself. I have a student using it. But my interest would be greatly > reduced if I didn't see it as a playground for understanding new features > that I'm eventually going to use in production systems. And I suspect that if > Solaris is marginalized, it's going to be hard to continue a critical mass of > users and developers for OpenSolaris. There's no problem here: OPSforOS does cover OpenSolaris! As well as Solaris 10 and Oracle Enterprise Linux (OEL) an Oracle VM (OVM). Matthias > > On Apr 27, 2010, at 10:35 AM, Matthias Pfützner wrote: > > > http://www.oracle.com/us/support/systems/operating-systems/index.html > > > > And that page even offers a button to purchase support online... (although I > > don't know, how that works...) > > > > Matthias > > > > You (ken mays) wrote: > >> Blanket statement: See Oracle Sun Service Sales Representative. > >> > >> The writing is the same across the walls. Oracle provides 'blanket > >> support' for any Solaris OS installations across the board. The hardware > >> vendors maintain support MAINLY for their hardware and possibly for the OS > >> preinstallation (if they do it) on their CERTIFIED configurations. > >> > >> Third-party hardware vendor(s) may or may not continuing certifying their > >> new hardware (or current hardware inventory) with Oracle Solaris 10 or > >> higher. > >> > >> The inconsistency would mainly deal with the provided 'value-add' coming > >> from the hardware vendors from this point of support for BOTH hardware and > >> Solaris OS install. That Solaris OS support may either be contracted > >> through the hardware vendor channel's help desk or pointed directly to > >> Oracle help desk but contained in a blanket coverage contract from that > >> hardware vendor. > >> > >> So the 'blanket coverage' provided by Oracle was to protect your Solaris > >> OS installation investment and is spelled out on the OS primary support > >> website. They wanted to save and help customers wanting to stay with their > >> invested Solaris OS installs. > >> > >> My point is that it doesn't matter what hardware vendor you have or chose > >> in this particular subject. The goal is that the Solaris OS has some level > >> of professional maintenance and support warranty for consumers - > >> **mainly** provided by Oracle (i.e. if all else fails). > >> > >> ~ Ken Mays > >> > >> > >> > >> > >> > >> --- On Tue, 4/27/10, Giovanni Tirloni <[email protected]> wrote: > >> > >> > >> From: Giovanni Tirloni <[email protected]> > >> Subject: Re: [osol-discuss] Solaris on HP x86 servers > >> To: [email protected] > >> Cc: [email protected], "Charles Hedrick" > >> <[email protected]> > >> Date: Tuesday, April 27, 2010, 7:23 AM > >> > >> > >> People have been reporting their experiences both talking to Oracle, HP, > >> Dell, etc regarding Solaris support and how there are conflicting views > >> out there. You seem to be shooting the messengers. > >> > >> I'll report my experience here (please don't shoot me): our Dell sales rep > >> has stated that they will offer support for Solaris on Dell servers. When > >> asked who'd be providing that support (Oracle or Dell), they said their > >> own engineers would for as long as the warranty period lasted. > >> > >> I've placed the same question to our HP sales rep and I'm waiting for > >> their answer just to see if it matches other peoples' experience. > >> > >> Personally, I find the conflicting views just a result of slow channel > >> negotiations and slow moving corporations. Those of us requiring > >> consistent facts should probably wait a few months until agreements get > >> reviewed and word goes all the way down to the sales rep in each > >> organization. If they are selling support right now when they shouldn't, > >> it's not our problem: they will have to honour their contracts. > >> > >> I wonder if you're regarded as a hero against the masses of ignorant > >> zombies outside your walled garden. > >> > >> > >> 2010/4/27 Matthias Pfützner <[email protected]> > >> > >> Again, as stated, > >> > >> can you please provide a PUBLIC REFERENCABLE site, that explicitly states > >> that? Preferable (no: Exclusively!) with an URL, that starts wirh hp.com? > >> > >> Thanks! > >> > >> Sadly, as I'm a Sun/Oracle Employee, I have NO INSIGHT into HP's actions, > >> NOR > >> into Oracle Management decisions. Those, that need to know inside > >> Sun/Oracle > >> have NOT updated or changed the Solaris FAQ, it still states, that HP OEM > >> deals are available. And it's last been updated on April 23rd! > >> > >> And it still refers to the following HP web-site: > >> > >> http://h20219.www2.hp.com/services/us/en/consolidated/os-sun-solaris.html?jumpid=reg_R1002_USEN > >> > >> That website STILL exists! > >> > >> Matthias > >> > >> You (Charles Hedrick) wrote: > >>> This is getting absurd. Our local HP people checked back and still agree > >>> with the statement that > >>> wrigtim got about Oracle cancelling the HP contract. It's pretty clear > >>> that there are two different stories out there, both among people who > >>> should know. Any of you who are Oracle employees: your employer needs to > >>> get their communications strategy together. > >> -- > >> Matthias Pfützner | Tel.: +49 700 PFUETZNER | Wenn wirklich mal ein > >> Lichtenbergstr.73 | mailto:[email protected] | Gefühl aufkommen sollte, > >> D-64289 Darmstadt | AIM: pfuetz, ICQ: 300967487 | dann weinen die > >> Eiswürfel. > >> Germany | http://www.pfuetzner.de/matthias/ | Dieter Hildebrandt > >> > >> > >> > >> _______________________________________________ > >> opensolaris-discuss mailing list > >> [email protected] > >> > >> > >> > >> -- > >> Giovanni > >> > >> -----Inline Attachment Follows----- > >> > >> > >> _______________________________________________ > >> opensolaris-discuss mailing list > >> [email protected] > >> > >> > >> > > -- > > Matthias Pfützner | Tel.: +49 700 PFUETZNER | Wenn wirklich mal ein > > Lichtenbergstr.73 | mailto:[email protected] | Gefühl aufkommen sollte, > > D-64289 Darmstadt | AIM: pfuetz, ICQ: 300967487 | dann weinen die > > Eiswürfel. > > Germany | http://www.pfuetzner.de/matthias/ | Dieter Hildebrandt > -- Matthias Pfützner | Tel.: +49 700 PFUETZNER | Wenn wirklich mal ein Lichtenbergstr.73 | mailto:[email protected] | Gefühl aufkommen sollte, D-64289 Darmstadt | AIM: pfuetz, ICQ: 300967487 | dann weinen die Eiswürfel. Germany | http://www.pfuetzner.de/matthias/ | Dieter Hildebrandt _______________________________________________ opensolaris-discuss mailing list [email protected]
