> From: opensolaris-discuss-boun...@opensolaris.org [mailto:opensolaris- > discuss-boun...@opensolaris.org] On Behalf Of Mike DeMarco > > I have been on hold for over 1 hour, I created a ticket through the web > interface "which also sucks" Seems the web interface did not register the > support request.
Out of curiosity, what level of support do you have? If you buy support directly from oracle, there is only "premium" available, which is expensive. Minimum $1k/yr and going *way* up from there depending on your system. If you buy support, for example, included with a new Dell server or something, then you can get it cheaper, with a lower level of support... As low as $400/yr, which is actually kind of reasonable. But I have premium support on a Dell server, and I have a separate premium support contract on Sun hardware. 1 year ago, I had a support request on the sun hardware which was excellent, but recently I had a support request on the Dell system which was equally ... perhaps even more horrible than what you've described here. I don't know if there's any relation to the sun vs non-sun hardware. Perhaps it's simply "today" versus "1 year ago" support... Whatever the cause ... I don't know the cause. I advise you to try being creative. Perhaps call several times and open up multiple support tickets... See if maybe oracle has newhires or scabs covering support... Perhaps claim it's a critical system down issue... Or try precisely the opposite because they're sick of people claiming it's a critical system down issue... Perhaps some individual humans suck and others are good. Perhaps all hope is lost and support will never be good again. I don't know. _______________________________________________ opensolaris-discuss mailing list opensolaris-discuss@opensolaris.org
