> I haven't had to call support yet for anything. But I > would recommend escalating > to your Oracle account rep. If it's a mission > critical server and on premium > support, I'd go as far as escalating up to the VP > that covers your region. Every > time there's a change in any tech support > organization, things go to hell in a > hand basket. So really the only way to get Oracle to > fix this is to complain and > escalate. The more of that, the more pressure will > come down from above and > things will improve again. This happened years ago > when Sun off-shored support > and things were horrible. Eventually they listened > and moved things back to the > US and support improved again. > > I also remember when Symantec bought out Veritas, the > support situation was bad > for a while and then improved after customers > complained extensively. > > > *-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-* > *-*-*-*-*-*-*-*-*-*-*-* > Octave J. Orgeron > Solaris Virtualization Architect and Consultant > Web: http://unixconsole.blogspot.com > E-Mail: unixcons...@yahoo.com > *-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*- > *-*-*-*-*-*-*-*-*-*-*-* Oracle has topped EMC for the worst support ever. This link says it all.
http://www.youtube.com/watch?v=0gQbM5lUU_8 -- This message posted from opensolaris.org _______________________________________________ opensolaris-discuss mailing list opensolaris-discuss@opensolaris.org
