Hi all, Thanks for all the suggestions!
I would be very happy to be able to supply more information, but we neither have direct access to their infrastructure, nor do they seem to be able or willing to supply the information we requested. So at this point, I cannot, unfortunately supply more information than I already gave. On 23/10/15 13:48, Jan Just Keijser wrote: > I've just read the entire thread and the original "bug report" from > the IT department - there's a lot of information that is missing. > Can they rule out either OpenVPN or the Konica Minolta thing? > > - is it possible to have the application connect directly to the MySQL > db (for testing/debugging)? Not really, but before using the VPN connection to the database, they were connecting to the same type of database on their localhost which did not trigger the printer-deleting behavior. Also, it seems to happen only when they try to print to one of the network printers, not when, for instance, they try to print to a PDF "printer". Mind, though, we are talking about a Microsoft SQLServer, not MySQL. > - is it possible to set up the connection to the MySQL db via SSH port > forwarding? It should be possible, yes, only, like I said, we don't have access to their infrastructure at this point in time. But that's a good suggestion and we'll definitely try that > - does it happen *only* with the KM driver? > - have they tested this for a Windows client user without privileges > to add/remove printers (i.e. non Administrator, I'd guess) I will try to get answers to both questions. > > OpenVPN nor printer drivers remove printer connections "by accident". No, but I honestly don't know what Windows is capable of doing "by accident". And even if it's not by accident, but for a very good reason, we're kind of stranded without more information about the routing, the Windows events, etc. Best regards, David -- TenTwentyFour S.à r.l. W: www.tentwentyfour.lu T: +352 20 211 1024 F: +352 20 211 1023 9 av. des Hauts-Fourneaux 4362 Esch-sur-Alzette
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