Hi Art,
On Wed, May 6, 2009 at 12:19 PM, Art Tevs <[email protected]> wrote:
> I do not know, what I should extra put in the mail sent from the forum. Most
> of the users has just only a username and a realname, nothing else.
> Usernames, are more or less useless. Realnames are used in the mail headers
> to specify the author name. So there is no extra information we can send from
> the forum to the mailing list.
The names assigned to forum post sent through to the mailing list
often are useful, but it doesn't solve the problem completely. I
don't think systems will solve the problem completely either.
In the real world almost all of us will have a family name and a
personal name and typically the personal name is used in conversation.
Different cultures or even different companies will have different
conventions on which names are put first. In the context of local
communications you can guess which is the personal and family names
quite easily, for instance if I got an post from Robert Burns I'd
guess that I could say Hi Robert in a response to them, even if the
post came through as Burns Robert. However, if we starting looking
at users from different countries then one simply can't guess reliably
which name is which.
The easist way to fix this is in communications follow the convention:
Hi FirstName,
Text of message
Thanks/Cheers/Regards
MyFirstNameThatIsAppropriateoAddressMeAs
This does require extra typing, and hence slightly more effort to
write in this form, but if you read the various threads it's far
easier to see who's saying what, and it's also far more personable.
You're a good example of a forum user who makes this extra effort.
> @Robert:
> I wonder how you would like to reduce the "signal to noise" ratio? Through
> the forum we get a lot of new users into the community. Hence in the last
> couple of months there were much more "real beginner" questions then before.
> There is almost nothing you can do about this. Pointing users everytime to
> read the tutorials before they post something, doesn't work! Excluding
> beginners from the community isn't that friendly! Hence I do not see any
> solution here, maybe you?
I don't think there is necessarily a huge influx going on relative to
what we've seen in the past. New members of the community has always
been a part of the community.
It's how they go about communicating is the issue.
I need to go right now, will write more later.
Robert.
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