Hi,

On Wednesday 06 May 2009, Brian R Hill wrote:
> I agree with Rick.
>
> It's a much larger on-line cultural/social issue. I also understand
> Robert's feelings. It's hard to put your heart into something when you
> can't make the human connection with the person you're trying to help.
>
> Support is all about reaching out and helping someone, not just throwing
> information out into a void.
>
> I don't know the solution.

Yep, I started three times today a comment on this thread, but canceled that 
because I did not provide a solution ...

But yes, my impression is the same.
And my impression is that forums attract more of those people. And on average 
my impression on the average forums is that I do not get that kind of help I 
hope to get. So all in all I try to avoid the need for a forum for this and 
the usual and well known scalability reasons ...

The only thing I see is to point people with too basic questions to a faq. Or 
tell peope who are too unpolite that they are too unpolite.
So, nothing non obvious from me ...

Greetings

Mathias

-- 
Dr. Mathias Fröhlich, science + computing ag, Software Solutions
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