Hello,

Here I am again, reporting what we finally did. Sorry for the delay, but I 
traveled for vacations the next day after the event.
Basedon the feedback I got, we made a one and a half day very normal OS and we 
decided to eliminate the World Cafe. Todesign the credit process, we divided 
the group  in 10 subgroups.  Each group had the task to design its version of 
the process.The instruction was that they could copy ideas of the other groups, 
askquestions, give advice, etc, in order to maintain the cross-pollination.  
The ideawas to propitiate a collaborative design. The design process startedat 
3:30pm of the second day and it finished the next day. The first exercise of 
the third day was an organized tour of all the participants to observe the 
different process versions and then they had other 30 minutes to finish their 
work. The choosing of the "best" version was easy. Each group chose a delegate 
and the group of delegates evaluated the different versions around some 
predefined evaluation criteria. After that, we organized the participants in 5 
groups in order to prioritize the issues that they considered critical to 
facilitate the implementation of the new process based on the following 
aspects: structural changes, new mindsets, attitudes and skills, and new tools 
required. We close the event with a conversation in small groups to share what 
they learned, followed by a huge celebration.
Theevent was a total success. The group reached the goals and the people 
enjoyed and learned a lotabout how to collaborate at work.
I am very grateful for the help I got.
Regards,
Agustín
 

    
  
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