Yes, of cause I have ;) It's a dedicated remote Webserver and I only
have ssh-access, so I don't want to test my luck when I've no chance to
restore the system personally when something went wrong. The system runs
fine and as you know for sure: never touch a running system (without a
very good reason) ;)

I'm going to try manual installation with the tar, as it seems
unpossible for me to get it go with the rpm :/

-----Urspr�ngliche Nachricht-----
Von: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Im Auftrag von
Robert Kehl
Gesendet: Sonntag, 19. Oktober 2003 08:26
An: User questions and discussions about OTRS.
Betreff: Re: [otrs] Fehler: Need TicketID! / No StateID


On Saturday, October 18, 2003 8:08 AM
Patrick B�ker <[EMAIL PROTECTED]> wrote:
> I used this one: 
> ftp://ftp.otrs.org/pub/otrs/RPMS/suse/7.3/otrs-1.1.3-01.i386.rpm
> Because of the fact the system runs on SuSe Linux 7.3 ;) Maybe I have 
> to download the tar and do it again by hand.. :(

It shouldn't be necessary, though I'd recommend it. You do have a reason
to use 7.3 and not upgrade to a more recent version, say... 9, do you?

> On Friday, October 17, 2003 10:10 PM
> Patrick B�ker <[EMAIL PROTECTED]> wrote:
>> After using SetPermissions.sh the procedure leads to an Internal 
>> Server Error instead of the message mentioned :/ I installed otrs as 
>> a
>
>> rpm. Thought this should work without much manual setup..
>
> Right you are. Which rpm did you use? Please provide the exact 
> filename and d/l location, if available.
>
> The current RPM release is here:
>
> RPM for SuSE Linux 8.x ( RPM ) 
> ftp://ftp.otrs.org/pub/otrs/RPMS/suse/8.x/otrs-1.1.3-01.i386.rpm
> - MD5 (otrs-1.1.3-01.i386.rpm) 6bb057a871150da60293617498d9e202
>
> Perhaps you might consider to repeat the download and start with the 
> above RPM.
>
> hth,
>
> Robert Kehl
>
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--
Ich denke, wir alle haben Respekt vor dem, was da passiert ist. Karl
Moik bei der Er�ffnung des Musikanten-Stadls am 23.09.01. �ber die
Terror-Anschl�ge in den USA.

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