On Wednesday, October 22, 2003 9:14 PM Matteo Forni <[EMAIL PROTECTED]> wrote: > $Id: Installer.pm,v 1.26 2003/09/28 20:32:07 martin Exp $ > > Thx for the help, I'm sure we will find a solution!
I'm sure we will. Calling the installer.pl from a browser gives a 500? You're using A1 or A2 ? I believe RH8 comes with A2 "only". So be sure to use neither apache-perl-startup.pl nor apache-httpd-include.conf. There were rumors about /etc/ld.so.conf being somewhat broken on RH8: Read this from a previous post to the list: "Have you double checked your /etc/ld.so.conf for any discrepancies? On my last installation of RH 8.0, I had to not only make modifications to the path, but to the lib paths in /etc/ld.so.conf to include my /usr/lib and /usr/local/lib, then re-run ldconfig to rebuild the cache..." At last, tell the exact file name of the rpm you used and where you downloaded it. Robert Kehl > -----Original Message----- > From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf > Of Robert Kehl > Sent: mercoled�, 22. ottobre 2003 21:13 > To: User questions and discussions about OTRS. > Subject: Re: [otrs] Installer problem > > > On Wednesday, October 22, 2003 8:55 PM > Matteo Forni <[EMAIL PROTECTED]> wrote: >> I tried but when it gives me the 500 error and when I try to run >> ./installer.pl from the command line: >> >> [Wed Oct 22 20:53:37 2003] installer.pl: Use of uninitialized value >> in > >> substitution (s///) at >> /opt/otrs/bin/cgi-bin/../../Kernel/Modules/Installer.pm line 44. [Wed >> Oct 22 20:53:37 2003] installer.pl: Use of uninitialized value in >> concatenation (.) or string at >> /opt/otrs/bin/cgi-bin/../../Kernel/Modules/Installer.pm line 56. [Wed >> Oct 22 20:53:37 2003] installer.pl: Use of uninitialized value in >> concatenation (.) or string at >> /opt/otrs/bin/cgi-bin/../../Kernel/Modules/Installer.pm line 75. > > What is the file Id of installer.pm? Read line 5, please. > >> Help me please! > > At least, we try to. Heads up, Matteo, we'll get you through. > > Robert Kehl > >> >> >> **************************** >> Matteo Forni >> New Solutions Kraus e Moor >> Technical Administrator >> Tel: +41 (0)79 636 00 03 >> [EMAIL PROTECTED] >> >> >> -----Original Message----- >> From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf >> Of Robert Kehl >> Sent: mercoled�, 22. ottobre 2003 20:47 >> To: User questions and discussions about OTRS. >> Subject: Re: [otrs] Installer problem >> >> >> On Wednesday, October 22, 2003 3:52 PM >> Matteo Forni <[EMAIL PROTECTED]> wrote: >>> In the log file: >>> [Wed Oct 22 15:29:54 2003] [error] [client 212.254.30.2] Premature >>> end >> >>> of script headers: /opt/otrs/bin/cgi-bin/ installer.pl >> >> Recheck the syntax of your Config.pm file, there must be something >> wrong. Always add your settings between the huge comment blocks >> "Start > >> of your own config options!!!" and "End of your own config >> options!!!" > >> - nowhere else. Leave everything untouched. >> >> If you think you messed up your Config.pm, create a fresh one and >> start over: >> >> mv /opt/otrs/Kernel/Config.pm /opt/otrs/Kernel/Config.pm.bad >> cp /opt/otrs/Kernel/Config.pm.dist /opt/otrs/Kernel/Config.pm >> >> hth, >> >> Robert Kehl >> >> _______________________________________________ >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> Support oder Consulting f�r Ihr OTRS System? >> => http://www.otrs.de/ >> >> >> _______________________________________________ >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> Support oder Consulting f�r Ihr OTRS System? =http://www.otrs.de/ -- Dies kann ein Nachteil oder ein Vorteil sein, sowohl f�r uns als auch f�r die gegnerische Mannschaft. Erich Ribbeck _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting f�r Ihr OTRS System? => http://www.otrs.de/
