On Tuesday, February 24, 2004 4:16 PM
Daniel Balan <[EMAIL PROTECTED]> wrote:
> A made a status: "Waiting for Customer Verification +"
> Status type=pending auto > this should close the ticket if the
> customer does not reply in x days.
...
> At that moment (2004/02/22 17:06) I was expecting the ticket to be
> closed, but today I have:
> Pending till: -1 day 23 hours
You probably didn't set the following state in Config.pm:
$Self->{StateAfterPending} = {
'pending auto close+' => 'closed successful',
'pending auto close-' => 'closed unsuccessful',
'Waiting for Customer Verification +' => 'closed successful',
};
hth,
Robert Kehl
--
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