Hi Robert,
Wright.
But isn't this something that OTRS should set automatically ?
Regards,
Daniel
Tuesday, February 24, 2004, 9:32:55 PM, you wrote:
Robert> On Tuesday, February 24, 2004 4:16 PM
Robert> Daniel Balan <[EMAIL PROTECTED]> wrote:
>> A made a status: "Waiting for Customer Verification +"
>> Status type=pending auto > this should close the ticket if the
>> customer does not reply in x days.
Robert> ...
>> At that moment (2004/02/22 17:06) I was expecting the ticket to be
>> closed, but today I have:
>> Pending till: -1 day 23 hours
Robert> You probably didn't set the following state in Config.pm:
Robert> $Self->{StateAfterPending} = {
Robert> 'pending auto close+' => 'closed successful',
Robert> 'pending auto close-' => 'closed unsuccessful',
Robert> 'Waiting for Customer Verification +' => 'closed successful',
Robert> };
Robert> hth,
Robert> Robert Kehl
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