On Wednesday, February 25, 2004 8:00 AM
Daniel Balan <[EMAIL PROTECTED]> wrote:
> Wright.
> But isn't this something that OTRS should set automatically ?
Well, it does - if you tell it to. Because of the flexibility arising
from the state model it is merely not possible to fully automate it.
What if the other day you decide to introduce a new tier, resulting in
the tickets not being closed, but simply moved away, say to QM? You get
the point...
Regards,
Robert Kehl
--
((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg
http://www.otrs.de/ :: Tel. +49 (0)6172 4832388
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