Hello Martin,
10q ..we managed to deal with it :)
Daniel ----------
Thursday, February 26, 2004, 12:57:11 AM, you wrote:
Martin> Hi Daniel,
Martin> On Wed, Feb 25, 2004 at 09:00:57AM +0200, Daniel Balan wrote:
>> But isn't this something that OTRS should set automatically ?
Martin> Yes. OTRS should close this ticket (if
Martin> StateAfterPending is so defined).
Martin> The "bin/PendingJobs.pl" should do this close task
Martin> (take care that this is in the
Martin> crontab).
>> Daniel
>>
>> Tuesday, February 24, 2004, 9:32:55 PM, you wrote:
>>
>> Robert> On Tuesday, February 24, 2004 4:16 PM
>> Robert> Daniel Balan <[EMAIL PROTECTED]> wrote:
>> >> A made a status: "Waiting for Customer Verification +"
>> >> Status type=pending auto > this should close the ticket if the
>> >> customer does not reply in x days.
>> Robert> ...
>> >> At that moment (2004/02/22 17:06) I was expecting the ticket to be
>> >> closed, but today I have:
>> >> Pending till: -1 day 23 hours
>>
>> Robert> You probably didn't set the following state in Config.pm:
>>
>> Robert> $Self->{StateAfterPending} = {
>> Robert> 'pending auto close+' => 'closed successful',
>> Robert> 'pending auto close-' => 'closed unsuccessful',
>> Robert> 'Waiting for Customer Verification +' => 'closed successful',
>> Robert> };
>>
>> Robert> hth,
>>
>> Robert> Robert Kehl
>>
Martin> _______________________________________________
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Martin> Support oder Consulting f�r Ihr OTRS System?
=>> http://www.otrs.de/
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