Hi Daniel,
On Wed, Feb 25, 2004 at 09:00:57AM +0200, Daniel Balan wrote:
> But isn't this something that OTRS should set automatically ?
Yes. OTRS should close this ticket (if StateAfterPending is so defined).
The "bin/PendingJobs.pl" should do this close task (take care that this is in the
crontab).
> Daniel
>
> Tuesday, February 24, 2004, 9:32:55 PM, you wrote:
>
> Robert> On Tuesday, February 24, 2004 4:16 PM
> Robert> Daniel Balan <[EMAIL PROTECTED]> wrote:
> >> A made a status: "Waiting for Customer Verification +"
> >> Status type=pending auto > this should close the ticket if the
> >> customer does not reply in x days.
> Robert> ...
> >> At that moment (2004/02/22 17:06) I was expecting the ticket to be
> >> closed, but today I have:
> >> Pending till: -1 day 23 hours
>
> Robert> You probably didn't set the following state in Config.pm:
>
> Robert> $Self->{StateAfterPending} = {
> Robert> 'pending auto close+' => 'closed successful',
> Robert> 'pending auto close-' => 'closed unsuccessful',
> Robert> 'Waiting for Customer Verification +' => 'closed successful',
> Robert> };
>
> Robert> hth,
>
> Robert> Robert Kehl
>
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