Ok. I attempted to adapt the code in the link you directed me to, but am unsuccessful.
I'm sure I'm botching something simple, but I just don't see it.
Below is the tail end of my GenericAgent.pl file:
# --
# delete ticket
# --
if ($Jobs{$Job}->{New}->{Delete}) {
print " - delete ticket_id $TicketID\n";
$CommonObject{LogObject}->Log(
Priority => 'notice',
Message => "Delete Ticket [$TicketNumber], TicketID [$TicketID].",
);
$CommonObject{TicketObject}->DeleteTicket(
UserID => $UserIDOfGenericAgent,
TicketID => $TicketID,
);
}
# --
# [name of job] -> close and delete all tickets in queue delete
# --
'junk' => {
# get all tickets with this properties
Queue => 'junk',
States => ['new', 'open'],
Locks => ['unlock'],
# new ticket properties (no option is required, use just the options
# witch should be changed!)
New => {
# DELETE!
Delete => 1,
},
},
}
# --
Is there an obvious error?
I really appreciate all your help!
Stefan
-----Original Message-----
From: Robert Kehl [mailto:[EMAIL PROTECTED]
Sent: Wednesday, March 10, 2004 6:51 PM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Junk queue deletion
On Wednesday, March 10, 2004 4:31 PM
Stefan Testa <[EMAIL PROTECTED]> wrote:
> We currently get a lot of spam sent to our OTRS system so I have just
> been telling everyone to move it into the "junk" queue. How do I go
> about deleting all of this junk?
The GenericAgent is meant for performing this. See
http://doc.otrs.org/1.2/en/html/generic-agent.html
and
http://doc.otrs.org/1.2/en/html/generic-agent-example.html#AEN1040
GA will get executed via the Cron jobs. See
http://doc.otrs.org/1.2/en/html/cronjob.html
> If there is a better way to go about doing this, please let me know.
You're on track already.
hth,
Robert Kehl
--
((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg
http://www.otrs.de/ :: Tel. +49 (0)6172 4832388
_______________________________________________
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support oder Consulting f�r Ihr OTRS System?
=> http://www.otrs.de/
_______________________________________________
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support oder Consulting f�r Ihr OTRS System?
=> http://www.otrs.de/
