Robert,
My two responses are below.
Thanks again!
Mark
On Thu, 2004-03-18 at 09:41, Robert Kehl wrote:
> On Thursday, March 18, 2004 12:37 PM
> L. Mark Stone <[EMAIL PROTECTED]> wrote:
> > This is a SuSE 9 system, and I installed OTRS from rpm. I even reran
> > the SetPermissions script again, to be sure.
>
> Could you cite the exact filename, please?
Sure! /opt/otrs/bin/SetPermissions.sh
> Hi Mark!
> Would you be so kind to diff the attached GA.pm against yours?
[EMAIL PROTECTED]:~/Downloads/otrs> diff GenericAgent.pm-Mark
GenericAgent.pm-Robert
30,38c30,32
< # 'send escalation notifications' => {
< # Escalation => 1,
< # # new ticket properties
< # New => {
< # Module =>
'Kernel::System::GenericAgent::NotifyAgentGroupOfCustomQueue',
< # },
< # },
< # insert your jobs (see Kernel/Config/GenericAgent.pm.examples)
< 'delete' => { Queue => 'Junk',
---
> 'delete' => {
> Queue => 'Junk',
> States => ['new', 'open', 'closed'],
40c34,35
< New => { Delete => 1 },
---
> New => {
> Delete => 1,
41a37
> },
[EMAIL PROTECTED]:~/Downloads/otrs>
--
______________________________________________________________
L. Mark Stone
President
Reliable Networks of Maine, LLC
477 Congress Street, 5th Floor
Portland, ME 04107
Tel: (207) 772-5678
Cell: (917) 597-2057
Email: [EMAIL PROTECTED]
Web: http://www.RNoME.com
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