Please don't reply to me personally and to the list, as the latter gets
lost then for me, so I cannot simply reply but have to fiddle a bit.
Thanks.
On Thursday, March 18, 2004 4:43 PM
L. Mark Stone <[EMAIL PROTECTED]> wrote:
>>> This is a SuSE 9 system, and I installed OTRS from rpm. I even reran
>>> the SetPermissions script again, to be sure.
>> Could you cite the exact filename, please?
> Sure! /opt/otrs/bin/SetPermissions.sh
I meant the rpm...
>> Would you be so kind to diff the attached GA.pm against yours?
> [EMAIL PROTECTED]:~/Downloads/otrs> diff GenericAgent.pm-Mark
A working OTRS - fine.
A correct GA - even better.
GA not working at all - priceless!
To be sure, the queue to empty is labeled _Junk_, not _junk_? It is not
a subqueue of some other queue, in which case the name were
_otherQueue::Junk_?
hth,
Robert Kehl
--
((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg
http://www.otrs.de/ :: Tel. +49 (0)6172 4832388
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