On Thursday, March 18, 2004 3:31 AM
Steven Shults <[EMAIL PROTECTED]> wrote:
> On Thu, 18 Mar 2004, Robert Kehl wrote:
>
>> I guess you told him to write the logs to var/log/otrs.log? or
>> Syslog? Anyway, look it up in Config.pm:
>> $Self->{LogModule} = 'Kernel::System::Log::File';
>> $Self->{'LogModule::LogFile'} =
>> '<OTRS_CONFIG_Home>/var/log/otrs.log';
>>
>> For sure you may choose whatever location you want, /var/log is fully
>> ok.
>
> and the LogModule entry is:
>
> $Self->{LogModule::LogFile} = '/var/log/otrs.log';
> $Self->{LogModule} = 'Kernel::System::Log::SysLog';
>
> should i change it to match yours above?
One of it ;) You're setting a log file, but log to Syslog. I guess this
is what you want:
$Self->{LogModule} = 'Kernel::System::Log::File';
$Self->{LogModule::LogFile} = '/var/log/otrs.log';
>> What version of PostMaster.pm are you using?
> PostMaster.pm,v 1.31.2.2 2003/05/25 22:57:48 martin Exp
Bingo! Upgrade it to
http://cvs.otrs.org/viewcvs.cgi/*checkout*/otrs/Kernel/System/PostMaster
.pm?rev=1.40
It *should* work without the need of another file, but...
So better keep the tarball at hands to throw it upon your install if
anything goes wrong. Yes, a backup is a neat thing to have, you're
right.
> thanks for your help robert. i hope we can get the PreFilterModule
> working. its the feature which convinced me that otrs is right for our
> needs. :-)
I guess we're almost through.
Regards,
Robert Kehl
--
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