On Thu, 18 Mar 2004, Robert Kehl wrote:
> I guess you told him to write the logs to var/log/otrs.log? or Syslog?
> Anyway, look it up in Config.pm:
> $Self->{LogModule} = 'Kernel::System::Log::File';
> $Self->{'LogModule::LogFile'} =
> '<OTRS_CONFIG_Home>/var/log/otrs.log';
>
> For sure you may choose whatever location you want, /var/log is fully
> ok.
my entry looks a bit different than that. my Config.pm version is:
Config.pm.dist,v 1.6 2003/03/02 08:56:36 martin Exp
and the LogModule entry is:
$Self->{LogModule::LogFile} = '/var/log/otrs.log';
$Self->{LogModule} = 'Kernel::System::Log::SysLog';
should i change it to match yours above?
> You may well test if Config.pm's changes are recognized at a glance.
> Open a Ticket, zoom on it, then toggle $Self->{TicketZoomExpand} in
> Config.pm and save it. Refresh your browser.
changes recognized, ticket zoom expanded great without even having to do a
'rcotrs restart'
> What version of PostMaster.pm are you using?
PostMaster.pm,v 1.31.2.2 2003/05/25 22:57:48 martin Exp
downloaded yesterday in this file:
ftp://ftp.gwdg.de/pub/misc/otrs/RPMS/suse/9.x/otrs-1.2.2-01.i386.rpm
thanks for your help robert. i hope we can get the PreFilterModule
working. its the feature which convinced me that otrs is right for our
needs. :-)
thanks,
~steven
> Fr�hlich gr��t
>
> Robert Kehl
>
> --
> There are 10 types of people in the world:
> Those who understand binary, and those who don't.
>
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