hi robert,
below is the output of bin/PostMasterPOP3.pl -d2 followed by the logs from
the AdminLog page. there are no logs at /var/log/otrs.log where i told
installer.pl to write the logs to.
[EMAIL PROTECTED]:~> bin/PostMasterPOP3.pl -d2
Message 1/1 ([EMAIL PROTECTED])
New Ticket created!
TicketNumber: 1000011
TicketID: 12
Priority: 3 normal
State: new
CustomerID: [EMAIL PROTECTED]
CustomerUser: [EMAIL PROTECTED]
From: "fake aol test acct" <[EMAIL PROTECTED]>
ReplyTo: [EMAIL PROTECTED]
To: [EMAIL PROTECTED]
Subject: queue filter test weds #15
MessageID: <[EMAIL PROTECTED]>
Queue: Support
Connection to mail.[removed].com closed.
#### AdminLog entries for the above:
Wed Mar 17 16:38:02 2004 notice OTRS-PM3-10 Fetched 1 email(s) from
[EMAIL PROTECTED]
Wed Mar 17 16:38:02 2004 notice OTRS-PM3-10 Fetched 1 email(s) from
[EMAIL PROTECTED]
Wed Mar 17 16:38:02 2004 notice OTRS-PM3-10 New Ticket [1000010] created
(TicketID=11, ArticleID=33).
Wed Mar 17 16:38:02 2004 notice OTRS-PM3-10 New Ticket [1000011] created
(TicketID=12, ArticleID=34).
Wed Mar 17 16:38:02 2004 notice OTRS-PM3-10 Sent email to
'[EMAIL PROTECTED], ' from 'OTRS Notification Master <[EMAIL PROTECTED]>'.
HistoryType => SendAgentNotification, Subject => [Ticket#: 1000010] New ticket
notification!
(queue filter test [...])
Wed Mar 17 16:38:02 2004 notice OTRS-PM3-10 Sent email to
'[EMAIL PROTECTED], ' from 'OTRS Notification Master <[EMAIL PROTECTED]>'.
HistoryType => SendAgentNotification, Subject => [Ticket#: 1000011] New ticket
notification!
(queue filter test [...])
Wed Mar 17 16:38:02 2004 notice OTRS-PM3-10 Sent auto response
(SendAutoReply) for Ticket [1000010] (TicketID=11, ArticleID=35) to
'[EMAIL PROTECTED]'.
Wed Mar 17 16:38:02 2004 notice OTRS-PM3-10 Sent email to
'[EMAIL PROTECTED]' from 'Trouble Ticket System
<[EMAIL PROTECTED]>'. HistoryType => SendAutoReply, Subject => [Ticket#: 1000010]
Trouble Ticket Opened (RE: queue
filter test we [...])
Wed Mar 17 16:38:02 2004 notice OTRS-PM3-10 Sent auto response
(SendAutoReply) for Ticket [1000011] (TicketID=12, ArticleID=36) to
'[EMAIL PROTECTED]'.
Wed Mar 17 16:38:02 2004 notice OTRS-PM3-10 Sent email to
'[EMAIL PROTECTED]' from 'Trouble Ticket System
<[EMAIL PROTECTED]>'. HistoryType => SendAutoReply, Subject => [Ticket#: 1000011]
Trouble Ticket Opened (RE: queue
filter test we [...])
to me it looks like otrs isn't even seeing the changes in Config.pm Is
there anything i need to do after editing Config.pm for the changes to
take effect? I've tried 'rcotrs restart' to no avail.
tia,
~Steven
In reply to:
Ok, then post some portions of your log file.
Regards,
Robert Kehl
hi robert,
below is the output from 'bin/PostMasterPOP3.pl -d2' and below that are
the log entries from the AdminLog page.
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