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You will see the names of
the queues of the queues in the groups you are a member of. So a queue is member of a
group and an user is member of a group. An user (agent) will only
see “his” queues in the TO field. So make new queues (A,B),
make these queues member of a new group (X), make your users member of this new
group (X) and these queues (A,B) will show up. Peter Van:
[EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Namens Andrew Whalen Hello,
I
would like to change the 'To:' field in the New Ticket window. By default I see
Junk, Misc, Postmaster, and Raw. I would like to delete these and make my own
options. As I understand it these are the default queues in OTRS. Is there a
way to change these? (I tried creating customer queues, but they didn't show
up!) Thanks!
Andrew
Andrew Whalen
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