RE: [otrs] Chaning To field in 'New Ticket' window

[Andrew Whalen]

Title: Message

Thanks Peter.   Actually, I meant the New Ticket window for a customer. However I discovered that this is simpler than I thought. I simply renamed the deafult queues and this worked! I also deleted the queues I didn't need from the database.   One additional problem I have now however is that I would like to specify what the default queue is that is shown in the New Ticket window when a customer creates a new ticket. At the moment the queue names are sorted alphabetically, however I want to specify a different default queue.   Thanks in advance, Regards, Andrew -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Peter van Beugen Sent: 07 February 2005 11:25 To: User questions and discussions about OTRS. Subject: RE: [otrs] Chaning To field in 'New Ticket' window You will see the names of the queues of the queues in the groups you are a member of. So a queue is member of a group and an user is member of a group. An user (agent) will only see “his” queues in the TO field. So make new queues (A,B), make these queues member of a new group (X), make your users member of this new group (X) and these queues (A,B) will show up.   Peter     Van: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Namens Andrew Whalen Verzonden: maandag 7 februari 2005 11:11 Aan: otrs@otrs.org Onderwerp: [otrs] Chaning To field in 'New Ticket' window   Hello, I would like to change the 'To:' field in the New Ticket window. By default I see Junk, Misc, Postmaster, and Raw. I would like to delete these and make my own options. As I understand it these are the default queues in OTRS. Is there a way to change these? (I tried creating customer queues, but they didn't show up!) Thanks! Andrew   Andrew Whalen CTO        NetDialog bv Virtualizing Technology. http://www.netdialog.biz

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