> From: Daniel Balan <[EMAIL PROTECTED]> > Organization: BitDefender > Reply-To: "User questions and discussions about OTRS.org" <[email protected]> > Date: Fri, 22 Jul 2005 10:09:17 +0300 > To: "User questions and discussions about OTRS.org" <[email protected]> > Subject: Re: [otrs] OTRS Variables. > > I had a question like yours on 7/1/2004 10:57 AM (See: "[otrs] ticket id > in the body" message) and that is what Robert from OTRS team told me. > > Maybe v2 will have more
Damn. I was hoping to use some of the other values in my responses. > > Mark J. Nernberg wrote: >>> From: Daniel Balan <[EMAIL PROTECTED]> >>> Organization: BitDefender >>> Reply-To: "User questions and discussions about OTRS.org" <[email protected]> >>> Date: Fri, 22 Jul 2005 09:49:40 +0300 >>> To: "User questions and discussions about OTRS.org" <[email protected]> >>> Subject: Re: [otrs] OTRS Variables. >>> >>> here is the list (available for 1.3.x) >>> >>> <OTRS_CUSTOMER_SUBJECT[20]> to get the first 20 character of the subject >>> <OTRS_CUSTOMER_EMAIL[5]> to get the first 5 lines of the email >>> <OTRS_CUSTOMER_FROM> to get the from line of the email >>> <OTRS_CUSTOMER_REALNAME> to get the realname of the sender (if given) >>> <OTRS_TICKET_NUMBER> to get the ticket number of the ticket >>> <OTRS_TICKET_ID> to get the ticket id of the ticket >>> >> >> >> >> I had thought there were more? >> >> >> >> >>> Mark J. Nernberg wrote: >>> >>>> Is there a list, somewhere of all of the variables which can be used in >>>> responses (such as <OTRS_CUSTOMER_REALNAME> >>>> >>>> I thought I had seen one somewhere, but for the life of me I can't find it! >>> >>> -- >>> Daniel >>> >>> >>> -- >>> This message was scanned for spam and viruses by BitDefender. >>> For more information please visit http://www.bitdefender.com/ >>> >>> _______________________________________________ >>> OTRS mailing list: otrs - Webpage: http://otrs.org/ >>> Archive: http://lists.otrs.org/pipermail/otrs >>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >>> Support oder Consulting für Ihr OTRS System? >>> => http://www.otrs.de/ >>> >> >> >> >> _______________________________________________ >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> Support oder Consulting für Ihr OTRS System? >> http://www.otrs.de/ >> >> > > -- > Daniel > > > -- > This message was scanned for spam and viruses by BitDefender. > For more information please visit http://www.bitdefender.com/ > > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support oder Consulting für Ihr OTRS System? > => http://www.otrs.de/ > _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
