I notice the same error this morning when I tried to do an email reply to a submitted ticket. Unlike yours, over the weekend, I upgraded from OTRS 2.1.5 to OTRS 2.2.0. I also upgraded available Perl modules. I also checked & DNS lookups are working correctly.
In order to get around the issue, I copied: /usr/lib/perl5/site_perl/5.8.8/i686-linux/Net/DNS/Question.pm /usr/lib/perl5/site_perl/5.8.8/i686-linux/Net/DNS/Resolver/Base.pm from previous version before the Perl upgrade. I cloned the system before OTRS upgrade. Now OTRS is working again. So looks like my Perl upgrade actually broke something. I know it is not the best way to fix it, but OTRS is up ;-) Hope this help. Thanks, Eric Silva Costa <SilvaCosta <at> WebHS.pt> writes: > > > Hi All > > > When I try to Reply to a ticket I get > this: > > Software error: > Modification of a read-only value attempted at > /usr/lib/perl5/site_perl/5.8.8/i686-linux/Net/DNS/Question.pm line 47. > > For help, please send mail to the webmaster > (root <at> localhost.localdomain), giving > this error message and the time and date of the error. > > > We have been using OTRS for more than 3 months > now, with no problem. Today we got this, with no aparent motive. > > Does anyone know how to fix this? > > Thank you,Miguel > > > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support or consulting for your OTRS system? > => http://www.otrs.com/
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