Hello,
I have a question:
After a testperiod where we tested some configuration issues, our system
now has gone live.
I would really like to delete all the test tickets now, so that they do
not appear in the ticket search or in the statistics.
I know that for consistency reasons deletion normally is not possible in
otrs.
Exists a common approach how to delete tickets in a consistent way? Is
it sufficient to delete the tickets entrys in the ticket and in the
history table?
Thanks in advance,
Hannes Riechmann
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