That works great. Thanks!
Nils Breunese (Lemonbit) wrote:
Hannes Riechmann wrote:
I have a question:
After a testperiod where we tested some configuration issues, our
system now has gone live.
I would really like to delete all the test tickets now, so that they
do not appear in the ticket search or in the statistics.
I know that for consistency reasons deletion normally is not possible
in otrs.
Exists a common approach how to delete tickets in a consistent way?
Is it sufficient to delete the tickets entrys in the ticket and in
the history table?
You can delete tickets through OTRS. We have a Junk queue and a
GenericAgent job that deletes all tickets in this queue every five
minutes. Works just fine.
Nils Breunese.
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