Jim Archer wrote:
--On Sunday, January 20, 2008 6:23 PM +0100 "Nils Breunese
(Lemonbit)" <[EMAIL PROTECTED]> wrote:
You can delete tickets through OTRS. We have a Junk queue and a
GenericAgent job that deletes all tickets in this queue every five
minutes. Works just fine.
Nils, that's great to know, thank you. We don't see tickets getting
deleted from the junk queue. They just collect there. Do we have
to do something to activate that? Should there be a CRON job for it?
Like I said, we have a GenericAgent job that runs every couple minutes
and deletes the tickets in the Junk queue. That is like a cron job,
except it's not a cron job, but a GenericAgent job in OTRS. See
'Executing automated jobs with the GenericAgent' in the docs: http://doc.otrs.org/2.2/en/html/x1149.html
Nils Breunese.
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