============
$Self->{'Survey::NotificationBody'} = "Estimado Usuario,
Gracias por utilizar nuestros servicios. Ayudenos a mejorar nuestra atención
y nuestros servicios.
Por favor atienda la siguiente encuesta para el Sistema de Gestión Integrado
de la Universidad.
<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>public.pl?Action=PublicSurvey&PublicSurveyKey=<OTRS_PublicSurveyKey>
Gracias por su ayuda!
Proceso de Gestion de TIC
";
$Self->{'Survey::NotificationSubject'} = 'Ayudenos a mejorar nuestros
servicios!';
$Self->{'Survey::NotificationSender'} = '[email protected]';
$Self->{'Survey::SendPeriod'} = '.001';
$Self->{'Survey::SendNoSurveyRegExp'} =
'(MAILER-DAEMON|postmaster|abuse)@.+?\..+?'
================
be sure that notifications are working, or more exactly that SMTP is
working,
Aquiles Cohen.-
Homepage : http://aqcohen.blogspot.com
On Wed, Sep 16, 2009 at 8:18 AM, Walter R. Moore <[email protected]> wrote:
>
> Related to this, can those of you with working surveys share what the
> correct trigger (SurveySendRequest) is? I can not get the system to send
> surveys at all.
>
> This is what I see in sysconfig.
>
> $Self->{'Ticket::EventModulePost'}->{'99-SurveySendRequest'} = {
> 'Event' => '(TicketStateUpdate|StateSet) ',
> 'Module' => 'Kernel::System::Ticket::Event::SurveySendRequest'
> };
> $Self->{'Survey::SendNoSurveyRegExp'} = '(MAILER-DAEMON|abuse)@.+?\\..+?';
> $Self->{'Survey::NotificationSender'} = '[email protected]';
> $Self->{'Survey::SendPeriod'} = '0.0001';
>
> Aquiles Cohen wrote:
> > Hi,
> >
> > It's any way that the send survey dont expire?. My users are receiving
> > the surveys but they don´t do it inmediatily and the survey key expire
> >
> >
> >
> > Aquiles Cohen.-
> >
> > Homepage : http://aqcohen.blogspot.com
> >
> >
> > ------------------------------------------------------------------------
> >
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>
> --
> +-----------------------------------------------------------------+
> Walter R. Moore -- Sr. Systems Administrator, Eckerd College
> [email protected] -- http://home.eckerd.edu/~moorewr
>
> "It was glorious to see -- if your heart were iron,
> And you could keep from grieving at all the pain" - The Iliad (13.355)
>
>
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