in event i have (TicketStateUpdate|StateSet)
Aquiles Cohen.- Homepage : http://aqcohen.blogspot.com On Thu, Sep 17, 2009 at 8:13 AM, Walter R. Moore <[email protected]> wrote: > Yes, I've got the surveys set as Master.. they just never trigger... the > system is not getting as far as trying to send them. > > Two follow-ups.. > > Does my << $Self->{'Ticket::EventModulePost'}->{'99-SurveySendRequest'} > >> look like yours? > > What logging happens when a survey is sent? I have no log entries, good > or bad, about surveys, which leads me to conclude the trigger itself is > not working. > > Aquiles Cohen wrote: > > ============ > > > > $Self->{'Survey::NotificationBody'} = "Estimado Usuario, > > > > Gracias por utilizar nuestros servicios. Ayudenos a mejorar > > nuestra atención y nuestros servicios. > > > > Por favor atienda la siguiente encuesta para el Sistema de Gestión > > Integrado de la Universidad. > > > > > <OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>public.pl?Action=PublicSurvey&PublicSurveyKey=<OTRS_PublicSurveyKey> > > > > Gracias por su ayuda! > > > > Proceso de Gestion de TIC > > "; > > $Self->{'Survey::NotificationSubject'} = 'Ayudenos a mejorar nuestros > > servicios!'; > > $Self->{'Survey::NotificationSender'} = '[email protected]' > > <mailto:'[email protected]'>; > > $Self->{'Survey::SendPeriod'} = '.001'; > > > > $Self->{'Survey::SendNoSurveyRegExp'} = > > '(MAILER-DAEMON|postmaster|abuse)@.+?\..+?' > > > > ================ > > be sure that notifications are working, or more exactly that SMTP is > > working, > > > > > > Aquiles Cohen.- > > > > Homepage : http://aqcohen.blogspot.com > > > > > > On Wed, Sep 16, 2009 at 8:18 AM, Walter R. Moore <[email protected] > > <mailto:[email protected]>> wrote: > > > > > > Related to this, can those of you with working surveys share what the > > correct trigger (SurveySendRequest) is? I can not get the system to > send > > surveys at all. > > > > This is what I see in sysconfig. > > > > $Self->{'Ticket::EventModulePost'}->{'99-SurveySendRequest'} = { > > 'Event' => '(TicketStateUpdate|StateSet) ', > > 'Module' => 'Kernel::System::Ticket::Event::SurveySendRequest' > > }; > > $Self->{'Survey::SendNoSurveyRegExp'} = > > '(MAILER-DAEMON|abuse)@.+?\\..+?'; > > $Self->{'Survey::NotificationSender'} = '[email protected] > > <mailto:[email protected]>'; > > $Self->{'Survey::SendPeriod'} = '0.0001'; > > > > Aquiles Cohen wrote: > > > Hi, > > > > > > It's any way that the send survey dont expire?. My users are > > receiving > > > the surveys but they don´t do it inmediatily and the survey key > expire > > > > > > > > > > > > Aquiles Cohen.- > > > > > > Homepage : http://aqcohen.blogspot.com < > http://aqcohen.blogspot.com/> > > > > > > > > > > > > ------------------------------------------------------------------------ > > > > > > > --------------------------------------------------------------------- > > > OTRS mailing list: otrs - Webpage: http://otrs.org/ > > > Archive: http://lists.otrs.org/pipermail/otrs > > > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > > > > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > > > http://www.otrs.com/en/support/enterprise-subscription/ > > > > -- > > +-----------------------------------------------------------------+ > > Walter R. Moore -- Sr. Systems Administrator, Eckerd College > > [email protected] <mailto:[email protected]> -- > > http://home.eckerd.edu/~moorewr > > > > "It was glorious to see -- if your heart were iron, > > And you could keep from grieving at all the pain" - The Iliad > (13.355) > > > > > > --------------------------------------------------------------------- > > OTRS mailing list: otrs - Webpage: http://otrs.org/ > > Archive: http://lists.otrs.org/pipermail/otrs > > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > > http://www.otrs.com/en/support/enterprise-subscription/ > > > > > > > > ------------------------------------------------------------------------ > > > > --------------------------------------------------------------------- > > OTRS mailing list: otrs - Webpage: http://otrs.org/ > > Archive: http://lists.otrs.org/pipermail/otrs > > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > > http://www.otrs.com/en/support/enterprise-subscription/ > > -- > +-----------------------------------------------------------------+ > Walter R. Moore -- Sr. Systems Administrator, Eckerd College > [email protected] -- http://home.eckerd.edu/~moorewr > > "It was glorious to see -- if your heart were iron, > And you could keep from grieving at all the pain" - The Iliad (13.355) > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ >
--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
