Yes, I've got the surveys set as Master.. they just never trigger... the system is not getting as far as trying to send them.
Two follow-ups..
Does my << $Self->{'Ticket::EventModulePost'}->{'99-SurveySendRequest'}
>> look like yours?
What logging happens when a survey is sent? I have no log entries, good
or bad, about surveys, which leads me to conclude the trigger itself is
not working.
Aquiles Cohen wrote:
> ============
>
> $Self->{'Survey::NotificationBody'} = "Estimado Usuario,
>
> Gracias por utilizar nuestros servicios. Ayudenos a mejorar
> nuestra atención y nuestros servicios.
>
> Por favor atienda la siguiente encuesta para el Sistema de Gestión
> Integrado de la Universidad.
>
> <OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>public.pl?Action=PublicSurvey&PublicSurveyKey=<OTRS_PublicSurveyKey>
>
> Gracias por su ayuda!
>
> Proceso de Gestion de TIC
> ";
> $Self->{'Survey::NotificationSubject'} = 'Ayudenos a mejorar nuestros
> servicios!';
> $Self->{'Survey::NotificationSender'} = '[email protected]'
> <mailto:'[email protected]'>;
> $Self->{'Survey::SendPeriod'} = '.001';
>
> $Self->{'Survey::SendNoSurveyRegExp'} =
> '(MAILER-DAEMON|postmaster|abuse)@.+?\..+?'
>
> ================
> be sure that notifications are working, or more exactly that SMTP is
> working,
>
>
> Aquiles Cohen.-
>
> Homepage : http://aqcohen.blogspot.com
>
>
> On Wed, Sep 16, 2009 at 8:18 AM, Walter R. Moore <[email protected]
> <mailto:[email protected]>> wrote:
>
>
> Related to this, can those of you with working surveys share what the
> correct trigger (SurveySendRequest) is? I can not get the system to send
> surveys at all.
>
> This is what I see in sysconfig.
>
> $Self->{'Ticket::EventModulePost'}->{'99-SurveySendRequest'} = {
> 'Event' => '(TicketStateUpdate|StateSet) ',
> 'Module' => 'Kernel::System::Ticket::Event::SurveySendRequest'
> };
> $Self->{'Survey::SendNoSurveyRegExp'} =
> '(MAILER-DAEMON|abuse)@.+?\\..+?';
> $Self->{'Survey::NotificationSender'} = '[email protected]
> <mailto:[email protected]>';
> $Self->{'Survey::SendPeriod'} = '0.0001';
>
> Aquiles Cohen wrote:
> > Hi,
> >
> > It's any way that the send survey dont expire?. My users are
> receiving
> > the surveys but they don´t do it inmediatily and the survey key expire
> >
> >
> >
> > Aquiles Cohen.-
> >
> > Homepage : http://aqcohen.blogspot.com <http://aqcohen.blogspot.com/>
> >
> >
> >
> ------------------------------------------------------------------------
> >
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>
> --
> +-----------------------------------------------------------------+
> Walter R. Moore -- Sr. Systems Administrator, Eckerd College
> [email protected] <mailto:[email protected]> --
> http://home.eckerd.edu/~moorewr
>
> "It was glorious to see -- if your heart were iron,
> And you could keep from grieving at all the pain" - The Iliad (13.355)
>
>
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--
+-----------------------------------------------------------------+
Walter R. Moore -- Sr. Systems Administrator, Eckerd College
[email protected] -- http://home.eckerd.edu/~moorewr
"It was glorious to see -- if your heart were iron,
And you could keep from grieving at all the pain" - The Iliad (13.355)
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