Problem 1 for temporal solution; problem is the OTRS::ITSM Incident and Problem Management package, i uninstall pacgake and message box is nope. :( but Stats module is saying "Software error:
Can't locate object method "new" via package "Kernel::System::Stats::Dynamic::ITSMTicketFirstLevelSolutionRate" (perhaps you forgot to load "Kernel::System::Stats::Dynamic::ITSMTicketFirstLevelSolutionRate"?) at /opt/otrs//Kernel/System/Stats.pm line 2232. " and i remove all ITSM Package but Stats problem is not solution. i am using old otrs database 2.3.3 by ITSM, i think problem is this point. i am reinstalling all ITSM Pack and i live bound "A Message should have a body" OTRS Developer problem is OTRS::ITSM Incident and Problem Management package, please check and repair shortly. good days 2009/11/8 Ayhan Hacıoğlu <[email protected]>: > hi all; > > Problem 1- my otrs version is ITSM:1.3.2 under 2.4.4 Framework. my > problem is; i am writing some one text at a ticket close in body > section and i am clicking submit button after system is saying message > box window "A message Should have a body". this problem is seems like > to be http://lists.otrs.org/pipermail/otrs/2009-September/028350.html > but this article is very old versions otrs. please help me > > Problem 2- i will integrate otrs with opennms, i have read many > documentation but i dont solution. i have error text > > "Nov 7 23:28:06 destek OTRS-CGI-10[2872]: > [Error][Kernel::System::Package::_CheckModuleRequired][Line:2005]: > [Sat Nov 7 23:28:06 2009] Lite.pm: Attempt to reload > SOAP/Constants.pm aborted.#012[Sat Nov 7 23:28:06 2009] Lite.pm: > Compilation failed in require at > /usr/local/lib/perl5/site_perl/5.10.0/SOAP/Lite.pm line 3425.#012[Sat > Nov 7 23:28:06 2009] Lite.pm: BEGIN failed--compilation aborted at > /usr/local/lib/perl5/site_perl/5.10.0/SOAP/Lite.pm line 3425. > Nov 7 23:28:06 destek OTRS-CGI-10[2872]: > [Error][Kernel::System::Package::_CheckModuleRequired][Line:2012]: > Sorry, can't install package, because module SOAP::Lite v0.1 is > required and not installed!" > > SOAP::Lite, SOAP::Date latest version is installed, i run > otrs.checkmodules script and not problem all modules is installed. > > Please help me.... :) > --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
