tempory solution for Problem2 : i am intsalling OTRS OPENNMS 1.1.0 package and no errors. Mybe OPENNMS 1.1.1 have a problem.
08 Kasım 2009 11:58 tarihinde Ayhan Hacıoğlu <[email protected]> yazdı: > Note: i have migration old db for OTRS 2.4.4 > > 08 Kasım 2009 11:53 tarihinde Ayhan Hacıoğlu <[email protected]> yazdı: >> Problem 1 for temporal solution; >> >> problem is the OTRS::ITSM Incident and Problem Management package, i >> uninstall pacgake and message box is nope. :( but Stats module is >> saying "Software error: >> >> Can't locate object method "new" via package >> "Kernel::System::Stats::Dynamic::ITSMTicketFirstLevelSolutionRate" >> (perhaps you forgot to load >> "Kernel::System::Stats::Dynamic::ITSMTicketFirstLevelSolutionRate"?) >> at /opt/otrs//Kernel/System/Stats.pm line 2232. >> " >> and i remove all ITSM Package but Stats problem is not solution. i am >> using old otrs database 2.3.3 by ITSM, i think problem is this point. >> >> i am reinstalling all ITSM Pack and i live bound "A Message should have a >> body" >> >> OTRS Developer problem is OTRS::ITSM Incident and Problem Management >> package, please check and repair shortly. good days >> >> >> 2009/11/8 Ayhan Hacıoğlu <[email protected]>: >>> hi all; >>> >>> Problem 1- my otrs version is ITSM:1.3.2 under 2.4.4 Framework. my >>> problem is; i am writing some one text at a ticket close in body >>> section and i am clicking submit button after system is saying message >>> box window "A message Should have a body". this problem is seems like >>> to be http://lists.otrs.org/pipermail/otrs/2009-September/028350.html >>> but this article is very old versions otrs. please help me >>> >>> Problem 2- i will integrate otrs with opennms, i have read many >>> documentation but i dont solution. i have error text >>> >>> "Nov 7 23:28:06 destek OTRS-CGI-10[2872]: >>> [Error][Kernel::System::Package::_CheckModuleRequired][Line:2005]: >>> [Sat Nov 7 23:28:06 2009] Lite.pm: Attempt to reload >>> SOAP/Constants.pm aborted.#012[Sat Nov 7 23:28:06 2009] Lite.pm: >>> Compilation failed in require at >>> /usr/local/lib/perl5/site_perl/5.10.0/SOAP/Lite.pm line 3425.#012[Sat >>> Nov 7 23:28:06 2009] Lite.pm: BEGIN failed--compilation aborted at >>> /usr/local/lib/perl5/site_perl/5.10.0/SOAP/Lite.pm line 3425. >>> Nov 7 23:28:06 destek OTRS-CGI-10[2872]: >>> [Error][Kernel::System::Package::_CheckModuleRequired][Line:2012]: >>> Sorry, can't install package, because module SOAP::Lite v0.1 is >>> required and not installed!" >>> >>> SOAP::Lite, SOAP::Date latest version is installed, i run >>> otrs.checkmodules script and not problem all modules is installed. >>> >>> Please help me.... :) >>> >> > --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
