Ciao Alessandra, I don't really know if
SysConfig: Config Options: Ticket -> Frontend::Customer::ModuleRegistration CustomerFrontend::Module###CustomerTicketZoom: Frontend module registration for the CustomerTicketZoom object in the customer interface. has something to do with it but I think that playing with auth/role inseide this option it could be possible. Otherwise could be possible to disable linkage in /opt/otrs/Kernel/Output/HTML/Standard/CustomerStatusView.dtl perhaps. Let us see with someone else here if those idea are feasible HTH Ciao, MV On Mon, Mar 29, 2010 at 12:57 PM, A.Richetti <[email protected]> wrote: > Hi to everybody. > > I'm valuating otrs as the appropriate tool for my company. > > I've installed it, configured and everything works well. > I can create queues, customers, and tickets but now I need to change the > default customer interface. > > I 'm requested to create a customer interface where the customer of a > company could see > the list of open tickets but not view the content of them. > It's possible to do this kind of operation ? > Could you be so kind to give me any hint or suggestion related to. > I've read most of the faq but I wasn't able to find a solution, yet. > If this is not possible, it would be ok for me to add some graph related > to queue usage > but this seems to be even more complicated. > //Any help would be greatly appreciated. > Thank you in advance. > > Alessandra Richetti > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ >
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