Ciao Marco
Thank you for your suggestion
It's not obvious for me how to change but I'll try.....
Marco Vannini wrote:
Ciao Alessandra,
I don't really know if
SysConfig:
Config Options: Ticket -> Frontend::Customer::ModuleRegistration
CustomerFrontend::Module###CustomerTicketZoom:
Frontend module registration for the CustomerTicketZoom object in the
customer interface.
has something to do with it but I think that playing with auth/role
inseide this option it could be possible. Otherwise could be possible
to disable linkage
in /opt/otrs/Kernel/Output/HTML/Standard/CustomerStatusView.dtl perhaps.
Let us see with someone else here if those idea are feasible
HTH
Ciao,
MV
On Mon, Mar 29, 2010 at 12:57 PM, A.Richetti <[email protected]
<mailto:[email protected]>> wrote:
Hi to everybody.
I'm valuating otrs as the appropriate tool for my company.
I've installed it, configured and everything works well.
I can create queues, customers, and tickets but now I need to
change the default customer interface.
I 'm requested to create a customer interface where the customer
of a company could see
the list of open tickets but not view the content of them.
It's possible to do this kind of operation ?
Could you be so kind to give me any hint or suggestion related to.
I've read most of the faq but I wasn't able to find a solution, yet.
If this is not possible, it would be ok for me to add some graph
related to queue usage
but this seems to be even more complicated.
//Any help would be greatly appreciated.
Thank you in advance.
Alessandra Richetti
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