Sorry to all for the italian response I was thinking to answer to her, btw nothing secret, the translation:
Pardon me if I'm spamming but having read Ugo's answer I think to misunderstand your question. I don't have programming experience but I if I can be usefull in italian I'm available, specially if instead I've well undestood and the second proposal is applicable (dtl modification, the once with roles playing I think is harder). Sorry again and ciao. Marco Vannini otrsitalia.net On Tue, Mar 30, 2010 at 3:51 PM, Marco Vannini <[email protected]>wrote: > Ciao Alessandra, > > Perdonami se la presente e' una invasione ma visto la risposta di Udo penso > di aver capito male io. Io non ho molta esperienza di programmazione ma se > posso tornarti utile (in italiano) sono a disposizione, specialmente se > invece ho capito bene e la seconda mia proposta e' fattibile (modifica .dtl, > l'altra sui role la vedo pure più complicata). > > Scusa ancora e ciao. > > Marco Vannini > otrsitalia.net > > > On Tue, Mar 30, 2010 at 3:44 PM, Udo Bretz <[email protected]> wrote: > >> Hello Alessandra, >> >> maybe you are you looking for this: >> http://doc.otrs.org/2.4/en/html/x944.html >> >> Best regards, >> Udo >> >> >> On 29.03.2010 12:57, A.Richetti wrote: >> > Hi to everybody. >> > >> > I'm valuating otrs as the appropriate tool for my company. >> > >> > I've installed it, configured and everything works well. >> > I can create queues, customers, and tickets but now I need to change the >> > default customer interface. >> > >> > I 'm requested to create a customer interface where the customer of a >> > company could see >> > the list of open tickets but not view the content of them. >> > It's possible to do this kind of operation ? >> > Could you be so kind to give me any hint or suggestion related to. >> > I've read most of the faq but I wasn't able to find a solution, yet. >> > If this is not possible, it would be ok for me to add some graph >> > related to queue usage >> > but this seems to be even more complicated. >> > //Any help would be greatly appreciated. >> > Thank you in advance. >> > >> > Alessandra Richetti >> > --------------------------------------------------------------------- >> > OTRS mailing list: otrs - Webpage: http://otrs.org/ >> > Archive: http://lists.otrs.org/pipermail/otrs >> > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> > >> > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! >> > http://www.otrs.com/en/support/enterprise-subscription/ >> --------------------------------------------------------------------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> >> NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! >> http://www.otrs.com/en/support/enterprise-subscription/ >> > >
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