Hi,
On 01.06.2010, at 10:59, Louis Becker wrote:
> Hi Nils
>
> 1. Does the system pickup the new ACLs automatically or must one
> register the ACLs, or force it to be read? I can’t get mine to work.
> 2. Can the ACL have any name, or should the names be specific?
>
> My Queues are:
> Billing System
> Core Network
> NOC
> Radio Network
> VAS Elements
>
> My Service list has the following services:
> Emergency Response
> Notification
> Routine Maintenance
> Schedules Maintenance
This is a bit more complicated.
1. You do not need to force them or enable them, just save them in
Kernel/Config.pm
2. Instead of “=“ you need to use “=>” ;-))
3. The ACL for AgentTicketPhone, AgentTicketEmail and CustomerTicketMessage
need to look a bit different in the Properties section.
see this bug for details: http://bugs.otrs.org/show_bug.cgi?id=4205
This should be a working ACL for your Idea:
$Self->{TicketAcl}->{'00100 - allowed Services for Queue NOC'} = {
Properties => {
Frontend => {
Action => ['AgentTicketPhone', 'AgentTicketEmail',
'CustomerTicketMessage'],
},
Queue => {
Name => ['NOC'],
},
},
Possible => {
Ticket => {
Service => ['Notification'],
},
},
};
Freundliche Grüße / Kind regards
Nils Leideck
--
Nils Leideck
Senior Consultant
[email protected]
[email protected]
http://webint.cryptonode.de / a Fractal project
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