Hi,
On 31.05.2010, at 16:16, Louis Becker wrote:
> I would like to limit the values in the dropdown when tickets are created. I
> added the code below to /use/share/otrs/Kernel/config.pm, but it did not have
> any effect.
>
> $Self->{TicketAcl}->{'ACL-Name-1'} = {
> Properties => {
> Ticket => {
> Queue = ['NOC'],
> },
> },
> Possible => {
> Ticket => {
> Service = ['Notification'],
> },
> },
> };
>
> Some questions:
> · My config.pm file has 3 sections (I am not a perl expert, just
> started learning) one that starts with “BEGIN”, one that starts with “sub
> Load” and a bit that starts with use strict; In which part should the ACLs go?
> · Should ACLs be enabled in the SysConfig somehow?
Your ACL should go somewhere below:
# ---------------------------------------------------- #
# insert your own config settings "here" #
# config settings taken from Kernel/Config/Defaults.pm #
# ---------------------------------------------------- #
Please keep in mind that ACLs are not working for the user “r...@localhost”
;-))
Freundliche Grüße / Kind regards
Nils Leideck
--
Nils Leideck
Senior Consultant
[email protected]
[email protected]
http://webint.cryptonode.de / a Fractal project
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