Hi Nils
1. Does the system pickup the new ACLs automatically or must one register
the ACLs, or force it to be read? I can't get mine to work.
2. Can the ACL have any name, or should the names be specific?
My Queues are:
Billing System
Core Network
NOC
Radio Network
VAS Elements
My Service list has the following services:
Emergency Response
Notification
Routine Maintenance
Schedules Maintenance
I would like the ACL to only make service "Notification" available when a
customer or agent selects Queue "NOC" for new tickets.
I have put my code just below the comment you mentioned. This is my code:
$Self->{TicketAcl}->{'ACL-Name-1'} = {
Properties => {
Ticket => {
Queue = ['NOC'],
},
},
Possible => {
Ticket => {
Service = ['Notification'],
},
},
PossibleNot => {
Ticket => {
Service = ['Emergency
Maintenance', 'Routine Maintenance', 'Scheduled Maintenance'],
},
},
};
At the moment I have not been able to get any ACL to work, so I would really
appreciate your help.
Louis
From: [email protected] [mailto:[email protected]] On Behalf Of Nils
Leideck - ITSM
Sent: 31 May 2010 17:56
To: User questions and discussions about OTRS.
Subject: Re: [otrs] ACL
Hi,
On 31.05.2010, at 16:16, Louis Becker wrote:
I would like to limit the values in the dropdown when tickets are created. I
added the code below to /use/share/otrs/Kernel/config.pm, but it did not have
any effect.
$Self->{TicketAcl}->{'ACL-Name-1'} = {
Properties => {
Ticket => {
Queue = ['NOC'],
},
},
Possible => {
Ticket => {
Service = ['Notification'],
},
},
};
Some questions:
· My config.pm file has 3 sections (I am not a perl expert, just
started learning) one that starts with "BEGIN", one that starts with "sub Load"
and a bit that starts with use strict; In which part should the ACLs go?
· Should ACLs be enabled in the SysConfig somehow?
Your ACL should go somewhere below:
# ---------------------------------------------------- #
# insert your own config settings "here" #
# config settings taken from Kernel/Config/Defaults.pm #
# ---------------------------------------------------- #
Please keep in mind that ACLs are not working for the user "r...@localhost"
;-))
Freundliche Grüße / Kind regards
Nils Leideck
--
Nils Leideck
Senior Consultant
[email protected]
[email protected]
http://webint.cryptonode.de <http://webint.cryptonode.de> / a Fractal project
DISCLAIMER
This message is intended solely for the individual(s) and entity(s) to which it
is addressed. It is confidential and may contain legally privileged
information.
Any unauthorized review, use, copying, storage, disclosure or distribution of
this e-mail and any attachments is strictly prohibited. If you are not the
named
recipient or have otherwise received this communication in error, please
destroy this message from your system and kindly notify the sender by e-mail.
---------------------------------------------------------------------
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
http://www.otrs.com/en/support/enterprise-subscription/
