table format is not clear, probablt html or image Thanks
YY ------------ On Thu, Dec 16, 2010 at 6:16 PM, Sudhir Garg <[email protected]> wrote: > > Dear All, > > I came up with the quick search of some of the open source software's > around ITIL processes. > > OTRS is natural choice and top leader among the open source category as you > can see this supports most of the ITIL processes. > > Please let me know your feedback and alert me if you think there are more > tools which I can add to this table or there are some more processes any > listed open source here can support. > > I also wanted to know if anyone aware about the tool which can support the > Financial Management and Release Management processes of ITIL. > > Please respond!! > > > Processes > > Open Source Solution IM PM CHG SLM SACM RF > KM EM CAP AVM FM > OTRS þ þ þ þ þ þ þ > > RT þ þ > > dotProject þ þ > > Savane þ þ > > Liberum HelpDesk þ þ > > Double Choco Latte þ þ > > Zenoss þ þ þ þ þ > þ > OneCMDB þ > > CMDBuild þ > > Bcfg2 þ > > Webmin þ > > GroundWork Foundation > þ þ þ > ZABBIX þ þ > þ > Hyperic HQ þ > þ þ > Cacti þ > > Nagios þ þ > þ > > Below is details on the abbreberiation of each processes listed in above > table: > > AVM = Availability Management PM = Problem Management > CAP = Capacity Management > CHG = Change Management RF = Request Fulfillment Management > EV = Event Management SACM = Service Asset & Configuration Management > FM = Financial Management > IM = Incident Management SLM = Service Level Management > KM = Knowledge Management > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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