Dear Sudhir, you will understand that I will not talk about other products on this list but OTRS.
But I want to take the chance to tell you that OTRS is not _yet_ certified for Event Management, but we DO “support" Event Management with built in functions like PostMaster Filters and of course with our SystemMonitoring module. Cheers, Nils — Nils Leideck Senior Consultant http://webint.cryptonode.de / a Fractal project On 19.12.2010, at 10:50, Sudhir Garg wrote: > Dear All, > Please give your feedback and share your experiences about the attached sheet. > > Dear All, > > I came up with the quick search of some of the open source software's around > ITIL processes. > > OTRS is natural choice and top leader among the open source category as you > can see this supports most of the ITIL processes. > > Please let me know your feedback and alert me if you think there are more > tools which I can add to this table or there are some more processes any > listed open source here can support. > > I also wanted to know if anyone aware about the tool which can support the > Financial Management and Release Management processes of ITIL. > > Please respond!! > > > > Processes > > Open Source Solution IM PM CHG SLM SACM RF KM > EM CAP AVM FM > OTRS þ þ þ þ þ þ þ > > RT þ þ > > dotProject þ þ > > Savane þ þ > > Liberum HelpDesk þ þ > > Double Choco Latte þ þ > > Zenoss þ þ þ þ þ > þ > OneCMDB þ > > CMDBuild þ > > Bcfg2 þ > > Webmin þ > > GroundWork Foundation > þ þ þ > ZABBIX þ þ > þ > Hyperic HQ þ > þ þ > Cacti þ > > Nagios þ þ > þ > > Below is details on the abbreberiation of each processes listed in above > table: > > AVM = Availability Management PM = Problem Management > CAP = Capacity Management > CHG = Change Management RF = Request Fulfillment Management > EV = Event Management SACM = Service Asset & Configuration Management > FM = Financial Management > IM = Incident Management SLM = Service Level Management > KM = Knowledge Management > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > <Vendor-Comparision.xls>--------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
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