Dear All, Please give your feedback and share your experiences about the attached sheet.
Dear All,
I came up with the quick search of some of the open source
software's around ITIL processes.
OTRS is natural choice and top leader among the open source
category as you can see this supports most of the ITIL processes.
Please let me know your feedback and alert me if you think
there are more tools which I can add to this table or there are some more
processes any listed open source here can support.
I also wanted to know if anyone aware about the tool which can
support the Financial Management and Release Management processes of ITIL.
Please respond!!
Processes
Open Source Solution IM PM CHG SLM SACM
RF KM EM CAP AVM FM
OTRS þ þ þ þ þ þ þ
RT þ þ
dotProject þ þ
Savane þ þ
Liberum HelpDesk þ þ
Double Choco Latte þ þ
Zenoss þ þ þ
þ þ þ
OneCMDB þ
CMDBuild þ
Bcfg2 þ
Webmin þ
GroundWork Foundation
þ þ þ
ZABBIX
þ þ þ
Hyperic HQ
þ þ þ
Cacti
þ
Nagios
þ þ þ
Below is details on the abbreberiation of each processes listed
in above table:
AVM = Availability Management PM = Problem Management
CAP = Capacity Management
CHG = Change Management RF = Request Fulfillment Management
EV = Event Management SACM = Service Asset & Configuration
Management
FM = Financial Management
IM = Incident Management SLM = Service Level Management
KM = Knowledge Management
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Vendor-Comparision.xls
Description: Vendor-Comparision.xls
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