I've working with Zabbix for 2 years and it is able to address SLM and SACM ITIL processes too.
2010/12/16 Sudhir Garg <[email protected]> > please find the tables in attachment. > > > ------------------------------ > *From:* [email protected] [mailto:[email protected]] *On Behalf Of > *Yuan Yudistira > *Sent:* 16 December 2010 15:20 > *To:* User questions and discussions about OTRS. > *Subject:* Re: [otrs] ITIL Process Evaluation > > table format is not clear, probablt html or image > > Thanks > > YY > ------------ > > > On Thu, Dec 16, 2010 at 6:16 PM, Sudhir Garg <[email protected]> wrote: > >> >> Dear All, >> >> I came up with the quick search of some of the open source software's >> around ITIL processes. >> >> OTRS is natural choice and top leader among the open source category as >> you can see this supports most of the ITIL processes. >> >> Please let me know your feedback and alert me if you think there are more >> tools which I can add to this table or there are some more processes any >> listed open source here can support. >> >> I also wanted to know if anyone aware about the tool which can support the >> Financial Management and Release Management processes of ITIL. >> >> Please respond!! >> >> >> Processes >> >> Open Source Solution IM PM CHG SLM SACM RF >> KM EM CAP AVM FM >> OTRS þ þ þ þ þ þ þ >> >> RT þ þ >> >> dotProject þ þ >> >> Savane þ þ >> >> Liberum HelpDesk þ þ >> >> Double Choco Latte þ þ >> >> Zenoss þ þ þ þ þ >> þ >> OneCMDB þ >> >> CMDBuild þ >> >> Bcfg2 þ >> >> Webmin þ >> >> GroundWork Foundation >> þ þ þ >> ZABBIX þ þ >> þ >> Hyperic HQ þ >> þ þ >> Cacti þ >> >> Nagios þ þ >> þ >> >> Below is details on the abbreberiation of each processes listed in above >> table: >> >> AVM = Availability Management PM = Problem Management >> CAP = Capacity Management >> CHG = Change Management RF = Request Fulfillment Management >> EV = Event Management SACM = Service Asset & Configuration Management >> FM = Financial Management >> IM = Incident Management SLM = Service Level Management >> KM = Knowledge Management >> >> --------------------------------------------------------------------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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